We do our best to import the highest quality engines, transmissions, and parts from Japan and thankfully our great reviews prove this.
All of our engines, transmissions, and parts come from donor vehicles that MUST have 60K miles or less. If they pass inspection including compression testing, they are then removed from their original vehicle and imported to us. They are then ready to be shipped out to you.
If there is an issue with the item you receive, the item can be returned for an exchange and/or refund (we reserve this right).
We are proud to offer the strongest and clearest warranty and return policy in the entire industry.
In the event that an item (engine, transmission, etc.) has bad compression, dead cylinder(s), head gasket problems, or any other terminal issues, we cover shipping to pick the item up and give you the option of receiving a replacement item or a full refund.
The success rate with our engines and transmissions is over 99%+, but rest assured that you are covered as if you were family. In fact, when you work with this, you are family.
To submit a warranty claim, please fill out the form below at the bottom of this page. You may also send an email to firstname.lastname@example.org and input your Order Number and WARRANTY in the subject line. Please make sure to mention in the body of the email your name, invoice number, and a detailed description of any issues you believe you may be experiencing. This warranty claim must be emailed and time-stamped within your warranty period in order to be a valid submission. Please contact us if you have any submission questions.
Learn more about our Gold Start-up Warranty below:
Low Mile JDM provides warranty for certain items sold and guarantees protection from defects in proper function and performance (such as good compression when engine is warm and a secure head gasket) when properly installed by an ASE certified mechanic and under normal driving conditions (does not include racing or hard loads/wear) for a specified period of time (and distance if applicable) under the conditions as follows:
1. JDM-imported used non-performance engines: 90-days warranty from date of delivery on internal parts and longblock only. Accessories and parts such as, but not limited to, intake & exhaust manifolds, carburetor, injectors, sensors, distributor & cap, alternator, starter, water pump, thermostat, clutch, flywheel, timing belt and/or chain tensioner, and all seals including main seal, may be attached to the item gratuitously and are not covered under any warranty.
2. JDM-imported used high-performance engines and transmissions: 30-day warranty from date of delivery on internal parts and longblock only. High-performance is considered any engine with features such as, but not limited to, Diesel, VTEC, VVL, MIVEC, turbocharged, supercharged, or other high-performance technologies. Transmissions specifically designed for performance and sport use is considered high-performance, although warranty does not cover racing or hard loads/wear as mentioned above. Accessories and parts such as, but not limited to, intake & exhaust manifolds, carburetor, injectors, sensors, distributor & cap, alternator, starter, water pump, thermostat, clutch, flywheel, timing belt, and all seals including main seal, may be attached to the item gratuitously and are not covered under any warranty. For additional details regarding what is considered a high-performance engine, please contact us.
3. JDM-imported used non-performance transmissions: 90-days warranty from date of delivery on internal parts only. Accessories and parts such as, but not limited to, electrical switches, solenoids, wiring system, shift linkage, and torque converter may be attached to the item gratuitously and are not covered under any warranty. For additional details regarding what is considered a non-performance replacement transmission, please contact us.
4. We cannot guarantee small parts, accessories, and sensors will be included or are working properly. Axles, halfshafts, motor mounts, and ECU's are also not included with engines unless specifically mentioned in a listing description but can be purchased separately. We recommend you use as much parts from your original engine as possible. Our warranty covers engine and transmission internal moving parts only.
8. Items purchased with special instructions such as long-term holds, additional testing including compression and/or leakdown, or custom work is available upon request and requires additional time that will vary with different items. Orders or deposits made on items with special requests as listed above may and will be subject to restocking fees, storage fees, and/or shipping costs relative to the specific order and request. Please contact us for additional details regarding special instructions. Items are held for 14 days starting on date of deposit. ALL DEPOSITS ARE NON-REFUNDABLE.
2. Must flush and refill radiator, install new water hoses, water pump, thermostat, timing belt, timing belt/chain tensioner, and all critical seals & gaskets necessary before proper installation, including crank main seal and valve cover gaskets.
3. Due to the variation in design on some vehicle models in Japanese-market engines, customer is required to make necessary change-over on some parts from old engine including, but not limited to, fitting new oil pan, oil pick-up tube, dipstick, flywheel, clutch assembly, distributor, intake & exhaust manifolds, EGR, wiring harness, and sensors. Some engine styles require minor drilling or fitting in certain areas, please contact us for specific details regarding specific engines.
6. Responsibility of verifying parts for proper fitment, proper size, and application prior to installation prior to installation. We carry absolutely no liability for parts that are incorrectly ordered or installed as the result of error in gathering necessary parts.
9. Bent valves, lock-up, or back fire due to broken or defective timing belt components, or wrong timing set will void your warranty. Internal damage due to debris entering combustion chambers, lack of oil volume or pressure, or over-revving will also void warranty.
10. Customer must accept shipped item upon delivery. Item must be inspected for damage occurred during shipping and take note of this with the delivery driver, as a claim must be filed with the shipping carrier. Refusal of a shipped item is not advised, as the item will then be inspected upon re-delivery to our warehouse and customer will be responsible for shipping charges and up to 20% in restocking fees if the item is reviewed and deemed able to install (since all items are checked for compression and proper performance before being removed from original vehicle in Japan and sent to our warehouse in NJ). Customer must accept delivery and note damage with driver present or customer may be subject to fees mentioned above.
11. ALL pickup orders require valid USA state ID driver's license. No other international or non-state issued ID will be accepted. The ID must match the billing address contact information. Any pick ups arranged where a 3rd party (such as a shipping carrier, mechanic, local deliveryman, etc.) takes possession of the item will require a copy of their valid ID as well as an email sent to email@example.com from the same email the order was placed stating that an authorized 3rd party will be picking up the item. All pick ups that do not abide by these policies will be refused.
12. ALL engines, transmissions, and parts MUST be installed within 30 days of delivery (timestamped with tracking information) in order for warranty to remain valid. All items installed after 30 days of delivery will void warranty guarantees. It is imperative that installation timeframes are calculated properly with your vehicle technician in order to ensure that the warranty does not become void due to long periods of wait for installation or service.
1. We have an explicit 30-days return policy if the item is returned outside of a warranty event. In the event of a warranty claim or return, please first contact us for an Item Warranty Claim Form or a Return Merchandise Authorization (RMA) number. This number will be unique to the individual claim and must be obtained before any return whatsoever, no exceptions. If the RMA number is invalid or was never requested, it will be refused and will not be taken into possession by your shipping department.
5. If you purchased an item by mistake or you no longer need item, reimbursement can only occur in the form of total amount paid minus shipping charges. A restocking fee of 20% applies to items returned that are not damaged or symptomatic of issues.
6. Orders not shipped out before 5 business days of order placed due to delays can be cancelled but will be subject to a 20% restocking fee if item was already prepared and awaiting pickup. If item has not been picked up by a shipping carrier, shipping costs would be reimbursed but item would still have restocking fee applied.